The other day, I wrote about a bad experience I had with Newegg.com. Essentially, I was annoyed that I had to pay a restocking fee on a defective item.
I got a note from one Alex at Newegg. He apologized and told me that no, there’s no restocking fee on defective items. However, because the ordering system will add the fee automatically, you need to contact the company to have it waived. (I did point out that this bit of info isn’t on the site, and that there was a 17-minute wait to chat with a customer-service rep.)
Alex waived the fee, and he said he’d speak to the Web folks about making this info clear. (And yeah, I’m gonna keep an eye on that.)
What really impressed me, though, is that Newegg has people watching the Web and Q-list bloggers like me (my PageRank is only 5), and took the time to reply to me. So I’ll give the company another shot. I’ll see if the Web site changes, and I’ll see if I get all my money back or if 15 percent is taken out. For the moment, though, Newegg gets the benefit of the doubt.
